HELP & POLICIES

We keep it simple.

14-day returns, free delivery over ₹2,500, and answers to everything else below. No fine print. No runaround.
01 Returns & Exchanges 02 Shipping Info 03 FAQs
01 — RETURNS & EXCHANGES

14 days.
Stress free.

We believe premium products deserve premium support. If something feels off, we’ll help you exchange or return it quickly.
↺
Easy 14-day returns
Start your return within 14 days after delivery for any unused non-custom item.
RETURN ELIGIBLE
⇄
Quick exchanges
Need another colour or size? We’ll exchange eligible products with ease.
FREE EXCHANGE
₹
Fast refund processing
Refunds are processed shortly after your returned package is inspected.
2–3 BUSINESS DAYS
✦
Custom products
Personalised and engraved items cannot be returned unless defective.
CUSTOM ITEMS EXCLUDED
□
Secure return shipping
We recommend tracked shipping to ensure your return reaches safely.
TRACKING RECOMMENDED
HOW RETURNS WORK
01

Submit your request

Message us with your order number and tell us what went wrong.

Contact support →
02

Prepare your package

Place the product back in secure packaging with all included items.

03

Send it back

Ship the item using a trusted courier and share the tracking details.

04

Refund or exchange

Once approved, your refund or exchange is completed within 48 hours.

RETURN ELIGIBILITY — AT A GLANCE
Contact us if you're unsure — we'll always give you a straight answer.
ITEM TYPE RETURN EXCHANGE CONDITION REQUIRED
Sleeves (all styles) ✓ YES ✓ YES Unused, original condition, within 14 days
Desk Mats & Mouse Pads ✓ YES ✓ YES Unused, original condition, within 14 days
Travel & EDC (Dopp Kit, Passport Holder, Tech Kit) ✓ YES ✓ YES Unused, original condition, within 14 days
Keychain Holder — no engraving ✓ YES ✓ YES Unused, original condition, within 14 days
Keychain Holder — with engraving ✕ NO ✕ NO Personalised items only — unless damaged or incorrect
Bundles ✓ PARTIAL/FULL ✓ YES Bundle items can be returned individually or as a set
Damaged / wrong item received ✓ ALWAYS ✓ ALWAYS Contact us immediately — we replace or refund at our cost
Sleeves (all styles)
RETURN ✓ EXCHANGE ✓
Unused, original condition, within 14 days.
Desk Mats & Mouse Pads
RETURN ✓ EXCHANGE ✓
Unused, original condition, within 14 days.
Travel & EDC Products
RETURN ✓ EXCHANGE ✓
Unused, original condition, within 14 days.
Keychain Holder — no engraving
RETURN ✓ EXCHANGE ✓
Unused, original condition, within 14 days.
Engraved / Personalised Items
NO RETURN NO EXCHANGE
Personalised items cannot be returned unless damaged or incorrect.
Bundles
FLEXIBLE ✓
Bundle items can be returned individually or together.
Wrong / Damaged Item
ALWAYS COVERED
We replace or refund damaged / incorrect items at our cost.
02 — SHIPPING INFO

Fast.
Tracked.

Every DavVero order ships with full tracking. We dispatch within 1–2 business days of order confirmation, and you'll get a tracking link by email as soon as it moves.
FREE DELIVERY THRESHOLD

₹2,500

Orders above ₹2,500 ship free to India and Nepal, always — no code needed.
India Flag
DOMESTIC
India
Standard Delivery
3–5 days
Free ₹2,500+
Express Delivery
1–2 days
₹199
Same-day Delivery
Same day
₹299
Mumbai • Delhi • Bangalore • Hyderabad • Chennai • Pune • Ahmedabad
Nepal Flag
DOMESTIC
Nepal
Standard Delivery
3–5 days
Free ₹2,500+
Express Delivery
1–2 days
₹149
Kathmandu Valley: 2 days • Outside valley: 3–5 days
🌍
INTERNATIONAL
Rest of World
International Standard
7–14 days
Quote
DHL Express
3–5 days
Quote
Email us with your country & order details for an exact shipping quote.
01
ORDER PLACED
You receive an order confirmation immediately by email with your order summary.
Instant
02
PROCESSING
Orders are processed and packed within 1–2 business days. Personalised orders add 1–2 days for engraving.
1–2 days
03
DISPATCH
Your tracking link is emailed and WhatsApped as soon as the courier collects the parcel.
Tracking sent
04
DELIVERY
Standard delivery across India: 3–5 business days. Express: 1–2 days. Nepal: 2–5 days.
3–5 days
📍
Tracking your order
You'll receive a tracking link by email and WhatsApp once your order is dispatched. You can track directly on the courier's website. If your tracking hasn't updated in 48 hours, contact us — we'll investigate with the courier on your behalf.
🏢
Delivery to office addresses
Office delivery is fine — just include the full address including building name, floor, and a contact number. For large office complexes, add the company name in the address line. Someone needs to be available to receive the parcel.
📦
Gift packaging
All DavVero orders ship in our signature gift packaging — a rigid black box with ribbon. If you're sending as a gift, add a personalised message at checkout (free). We'll include it on a card inside. No prices are printed on the packaging.
⚠️
Missed delivery & re-delivery
If you miss a delivery attempt, the courier will typically try again the next business day or leave a collection notice. If the parcel is returned to us, we'll contact you to arrange re-delivery — a small re-delivery charge may apply.
03 — FAQS

Every question,
answered.

If you can't find what you're looking for here, WhatsApp us — we reply fast and give you straight answers.
Orders & Payment
Questions about placing orders, payment, and order management.

You can change or cancel your order within 1 hour of placing it by contacting us immediately on WhatsApp. After that, your order moves into processing and changes may no longer be possible.

We accept UPI, Visa, Mastercard, RuPay, Net Banking, wallets, and EMI-enabled cards through Shopify Payments.

Check your spam folder first. If you still can't find it, WhatsApp us with your name and email address and we'll resend the confirmation immediately.

Product Questions
About the leather, materials, and product details.

Yes — all DavVero products use 100% genuine full-grain leather designed to age beautifully over time.

Slight variations are natural in genuine leather and make every piece unique. Screen calibration may also affect how colours appear online.

Shipping Questions
Tracking, dispatch, and delivery details.

Orders are dispatched within 1–2 business days. Personalised orders may take an additional 1–2 days.

Yes. International shipping is available on request. Contact us with your country and order details for a shipping quote.

Returns Questions
Everything about returns and exchanges.

Personalised products cannot be returned unless the item arrived damaged or the engraving was incorrect.

Refunds are processed within 2–3 business days after inspection. Banks may take another 5–7 business days to reflect the amount.

Still have a question?
We reply on WhatsApp within 4 hours on weekdays and within one business day by email.
WHATSAPP US → EMAIL US
THE EASY PART

Now just pick yours.

Free delivery, 14-day returns, free engraving. The only thing left is choosing what you want.
SHOP THE RANGE → VIEW BUNDLES